:root{
  --bg:#eef1f5; --surface:#fff; --sunk:#e4e8ef; --ink:#14203a; --muted:#5a6680; --line:#cdd4e0;
  --accent:#2549c2; --accent-ink:#fff; --accent-soft:#e3e9fb;
  --open:#a35a00; --open-soft:#fff1dc; --prog:#2549c2; --prog-soft:#e3e9fb; --done:#16714b; --done-soft:#ddf3e8;
  --danger:#b42318; --danger-soft:#fde5e2;
  --font:system-ui,-apple-system,"Segoe UI",Roboto,"Noto Sans","Helvetica Neue",Arial,sans-serif; --mono:ui-monospace,"SF Mono","Cascadia Mono",Menlo,Consolas,monospace;
  --wa:#1fa855; --wa-ink:#ffffff;
  --r:10px;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0e1420; --surface:#161e2e; --sunk:#1d2738; --ink:#e6ebf5; --muted:#97a3bb; --line:#2b3850;
  --accent:#7d9bff; --accent-ink:#0b1430; --accent-soft:#1f2c50;
  --open:#f5b257; --open-soft:#3a2a12; --prog:#9fb4ff; --prog-soft:#1f2c50; --done:#5fd29c; --done-soft:#123526;
  --danger:#ff8a7a; --danger-soft:#3d1914; color-scheme:dark;
}}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 var(--font)}
a{color:var(--accent)}
button,input,select,textarea{font:inherit;color:inherit}
.wrap{max-width:1100px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
.page{padding-block:22px 48px}
.bar{background:var(--surface);border-bottom:2px solid var(--ink)}
.barin{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 20px;padding-block:12px}
.logo{font-weight:800;font-size:1.15rem;letter-spacing:-.01em;color:var(--ink);text-decoration:none}
nav{display:flex;flex-wrap:wrap;gap:4px 16px}
nav a{color:var(--ink);text-decoration:none;font-weight:600;font-size:.92rem;padding:4px 0;border-bottom:2px solid transparent}
nav a.on{border-color:var(--accent);color:var(--accent)}
nav a.muted{color:var(--muted);font-weight:500}
h1{font-weight:800;font-size:clamp(1.4rem,3vw,1.9rem);letter-spacing:-.02em;margin:0;line-height:1.15;text-wrap:balance;overflow-wrap:anywhere}
h2{font-weight:700;font-size:1.1rem;margin:0}
.eyebrow{font-family:var(--mono);font-size:.72rem;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin:0 0 4px}
.sub{color:var(--muted);font-size:.9rem;margin:4px 0 0}
.head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:18px}
.acts{display:flex;flex-wrap:wrap;gap:8px}
.flash{background:var(--done-soft);color:var(--done);padding:10px 14px;border-radius:var(--r);margin-bottom:16px;font-weight:600}
.error{background:var(--danger-soft);color:var(--danger);padding:10px 14px;border-radius:var(--r);margin-bottom:16px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 14px;cursor:pointer;font-weight:600;font-size:.9rem;text-decoration:none;color:var(--ink);white-space:nowrap}
.btn:hover{border-color:var(--accent);color:var(--accent)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.08);color:var(--accent-ink)}
.btn.danger{color:var(--danger)}
.btn.small{padding:4px 9px;font-size:.8rem}
.btn:focus-visible,a:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
input,select,textarea{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:9px 11px;width:100%}
textarea{min-height:80px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:1px;border-color:transparent}
.card{background:var(--surface);border:1px solid var(--line);border-radius:14px}
.pad{padding:20px}
.fgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px}
.fgrid .full,.fgrid .group{grid-column:1/-1}
@media (max-width:560px){.fgrid{grid-template-columns:minmax(0,1fr)}}
label.f{display:flex;flex-direction:column;gap:4px;font-size:.76rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);min-width:0}
label.f input,label.f select,label.f textarea{text-transform:none;letter-spacing:0;font-weight:400;font-size:.95rem;color:var(--ink)}
.group{font-family:var(--mono);font-size:.72rem;letter-spacing:.12em;text-transform:uppercase;color:var(--accent);border-top:1px solid var(--line);padding-top:12px;margin-top:4px}
.formfoot{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end;margin-top:20px}
.searchrow{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.searchrow input{flex:1;min-width:200px}
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:.92rem}
th{text-align:left;font-size:.72rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:11px 14px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
td.mono{font-family:var(--mono);font-size:.8rem;color:var(--muted)}
td a.nm{font-weight:700;color:var(--ink);text-decoration:none}
td a.nm:hover{color:var(--accent)}
.num{font-variant-numeric:tabular-nums}
.chip{display:inline-block;font-size:.72rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;padding:2px 8px;border-radius:999px;white-space:nowrap}
.chip.open{background:var(--open-soft);color:var(--open)}
.chip.in_progress{background:var(--prog-soft);color:var(--prog)}
.chip.done{background:var(--done-soft);color:var(--done)}
.chip.none{background:var(--sunk);color:var(--muted)}
.tally{display:flex;flex-wrap:wrap;gap:18px;font-family:var(--mono);font-size:.82rem;color:var(--muted)}
.tally b{color:var(--ink);font-size:1.05rem}
.tally .o b{color:var(--open)}
.tag{display:grid;grid-template-columns:auto minmax(0,1fr);gap:22px;padding:20px}
@media (max-width:600px){.tag{grid-template-columns:minmax(0,1fr)}}
.qrplate{background:#fff;color:#0b1220;border-radius:10px;padding:12px;display:flex;flex-direction:column;align-items:center;gap:8px;border:1px dashed var(--line);justify-self:start}
.qrplate .qr{width:170px;height:170px}
.qrplate .qr img,.qrplate .qr canvas{width:170px!important;height:170px!important;display:block}
.qrplate .cap{font-family:var(--mono);font-size:.72rem;font-weight:600;max-width:170px;text-align:center;overflow-wrap:anywhere}
dl.specs{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px 18px;margin:0;align-content:start}
dl.specs div{min-width:0}
dl.specs dt{font-size:.7rem;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}
dl.specs dd{margin:2px 0 0;font-family:var(--mono);font-size:.9rem;overflow-wrap:anywhere}
dl.specs dd.blank{font-family:var(--font);font-style:italic;color:var(--muted);font-size:.85rem}
dl.specs .wide{grid-column:1/-1}
.section{margin-top:20px}
.sechead{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;padding:14px 20px;border-bottom:1px solid var(--line)}
.rlist{list-style:none;margin:0;padding:0}
.rep{display:grid;grid-template-columns:100px minmax(0,1fr) auto;gap:6px 16px;padding:14px 20px;border-bottom:1px solid var(--line)}
.rep:last-child{border-bottom:0}
@media (max-width:600px){.rep{grid-template-columns:minmax(0,1fr) auto}.rep .rdate{grid-column:1/-1}}
.rdate{font-family:var(--mono);font-size:.82rem;color:var(--muted)}
.rbody{min-width:0}
.rbody .iss{font-weight:700;overflow-wrap:anywhere}
.rbody .txt{font-size:.9rem;margin-top:4px;overflow-wrap:anywhere;white-space:pre-line}
.rbody .meta{font-size:.85rem;color:var(--muted);margin-top:4px}
.rbody .parts{margin-top:6px;font-family:var(--mono);font-size:.8rem;background:var(--sunk);padding:5px 9px;border-radius:6px;display:inline-block;max-width:100%;overflow-wrap:anywhere}
.rside{display:flex;flex-direction:column;align-items:flex-end;gap:6px}
.empty{padding:28px 20px;text-align:center;color:var(--muted)}
.narrow{max-width:640px;margin:0 auto}
.login{max-width:380px;margin:8vh auto 0}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.notice{background:var(--accent-soft);color:var(--ink);padding:12px 14px;border-radius:var(--r);font-size:.9rem;margin-bottom:16px}

/* printable labels */
.labels{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px}
.label{background:#fff;color:#0b1220;border:2px solid #0b1220;border-radius:8px;padding:10px;display:grid;grid-template-columns:120px minmax(0,1fr);gap:12px;break-inside:avoid}
.label .qr{width:120px;height:120px}
.label .qr img,.label .qr canvas{width:120px!important;height:120px!important}
.label .ln{font-weight:800;font-size:1.05rem;line-height:1.2;overflow-wrap:anywhere}
.label .ls{font-family:var(--mono);font-size:.7rem;line-height:1.45;margin-top:4px;overflow-wrap:anywhere}
.label .lh{font-size:.68rem;margin-top:5px;color:#44506a}
@media print{
  body{background:#fff}
  .bar,.noprint{display:none!important}
  .page{padding:0}
  .labels{grid-template-columns:repeat(2,1fr);gap:8px}
}

/* service desk additions */
label.f small{font-size:.78rem;font-weight:400;text-transform:none;letter-spacing:0;color:var(--muted)}
.chip.resolved,.chip.a_active{background:var(--done-soft);color:var(--done)}
.chip.closed,.chip.a_retired{background:var(--sunk);color:var(--muted)}
.chip.a_in_repair{background:var(--open-soft);color:var(--open)}
.chip.high{background:var(--danger-soft);color:var(--danger)}
.chip.type{background:var(--accent-soft);color:var(--accent)}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:20px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px;text-decoration:none;color:var(--ink)}
.stat b{display:block;font-size:1.6rem;font-weight:800;font-variant-numeric:tabular-nums;line-height:1.1}
.stat span{font-size:.8rem;color:var(--muted);font-weight:600}
.stat.warn b{color:var(--open)}
.tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}
.tabs a{padding:6px 12px;border-radius:999px;border:1px solid var(--line);background:var(--surface);color:var(--ink);text-decoration:none;font-size:.86rem;font-weight:600}
.tabs a.on{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.cols{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:20px;align-items:start}
@media (max-width:860px){.cols{grid-template-columns:minmax(0,1fr)}}
.kv{display:grid;grid-template-columns:minmax(110px,auto) minmax(0,1fr);gap:8px 14px;margin:0;font-size:.92rem}
.kv dt{color:var(--muted);font-weight:600}
.kv dd{margin:0;overflow-wrap:anywhere}
.doclist{list-style:none;margin:0;padding:0}
.doclist li{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding:10px 0;border-bottom:1px solid var(--line)}
.doclist li:last-child{border-bottom:0}
.events{list-style:none;margin:0;padding:0;font-size:.88rem}
.events li{padding:10px 0;border-bottom:1px solid var(--line)}
.events li:last-child{border-bottom:0}
.events .when{font-family:var(--mono);font-size:.75rem;color:var(--muted)}
.mono{font-family:var(--mono)}
.okline{color:var(--done)} .badline{color:var(--danger)}
.typefields[hidden]{display:none!important}

/* invoices */
table.lines td{padding:6px 6px;vertical-align:middle}
table.lines input,table.lines select{padding:7px 8px}
.invoice{padding:28px;position:relative;overflow:hidden}
.inv-top{display:flex;flex-wrap:wrap;justify-content:space-between;gap:20px;padding-bottom:18px;border-bottom:2px solid var(--ink)}
.inv-seller{font-weight:800;font-size:1.35rem;letter-spacing:-.01em}
.inv-small{font-size:.86rem;color:var(--muted)}
.inv-small b{color:var(--ink)}
.inv-title{min-width:240px}
.inv-kind{font-family:var(--mono);font-size:.8rem;letter-spacing:.16em;text-transform:uppercase;font-weight:600;margin-bottom:8px;color:var(--accent)}
.inv-bill{padding:16px 0}
.inv-lines{font-size:.88rem}
.inv-lines th{background:var(--sunk)}
.inv-foot{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,300px);gap:24px;margin-top:16px;align-items:start}
@media (max-width:640px){.inv-foot{grid-template-columns:minmax(0,1fr)}}
.inv-totals{display:grid;grid-template-columns:1fr auto;gap:6px 16px;margin:0;font-variant-numeric:tabular-nums}
.inv-totals dt{color:var(--muted)}
.inv-totals dd{margin:0;text-align:right}
.inv-totals .grand{font-weight:800;font-size:1.1rem;color:var(--ink);border-top:2px solid var(--ink);padding-top:8px}
.inv-sign{text-align:right;margin-top:28px}
.inv-stamp{position:absolute;top:40%;left:50%;transform:translate(-50%,-50%) rotate(-18deg);font-weight:800;font-size:4rem;color:var(--danger);opacity:.14;pointer-events:none;letter-spacing:.1em}
@media print{
  .invoice{border:0;padding:0;box-shadow:none}
  .invoice,.invoice *{color:#000!important;background:transparent!important}
  .inv-lines th{background:#eee!important}
  .noprint,.flash{display:none!important}
}

/* complaint photos & videos */
.gallery{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin-top:10px}
.gallery img,.gallery video{width:100%;aspect-ratio:4/3;object-fit:cover;border-radius:8px;border:1px solid var(--line);background:var(--sunk);display:block;max-width:100%}
.gallery video{object-fit:contain;background:#000}
.gallery.small{grid-template-columns:repeat(auto-fill,minmax(64px,72px));gap:6px;margin-top:6px}
.gallery.small img{aspect-ratio:1}
.filetile{display:flex;flex-direction:column;justify-content:center;align-items:center;gap:4px;aspect-ratio:4/3;border:1px dashed var(--line);border-radius:8px;font-weight:700;font-size:.85rem;text-decoration:none;color:var(--ink);padding:6px;text-align:center}
.filetile span{font-weight:400;font-size:.7rem;color:var(--muted);overflow-wrap:anywhere}
.gallery.small .filetile{aspect-ratio:1;font-size:.7rem}
.gallery.small .filetile span{display:none}

/* math code */
.captcha .caprow{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.captcha img{border:1px solid var(--line);border-radius:6px;background:#f6f8fc;max-width:100%}
.captcha input{width:90px!important;flex:0 0 auto;font-size:1.1rem!important;text-align:center}


/* quick complaint chips */
.quickwrap{display:flex;flex-direction:column;gap:8px}
.quicklabel{font-size:.76rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chipbtn,.chipopt span{display:inline-flex;align-items:center;min-height:40px;padding:8px 14px;border-radius:999px;border:1.5px solid var(--line);background:var(--surface);color:var(--ink);font-weight:600;font-size:.9rem;cursor:pointer;line-height:1.2;text-align:left}
.chipbtn:hover,.chipopt span:hover{border-color:var(--accent)}
.chipbtn.on,.chipopt input:checked+span{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.chipbtn.refill{border-style:dashed}
.chipbtn:focus-visible,.chipopt input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
.chipopt input{position:absolute;opacity:0;width:1px;height:1px}

/* floating WhatsApp button */
.wafab{position:fixed;right:max(16px,env(safe-area-inset-right,0px));bottom:calc(16px + env(safe-area-inset-bottom,0px));z-index:40;display:inline-flex;align-items:center;gap:8px;
  background:var(--wa);color:var(--wa-ink);text-decoration:none;font-weight:700;font-size:.95rem;padding:12px 18px 12px 14px;border-radius:999px;box-shadow:0 6px 20px rgba(16,90,48,.35)}
.wafab:hover{filter:brightness(1.06);color:var(--wa-ink)}
.wafab:focus-visible{outline:3px solid var(--ink);outline-offset:2px}
body:has(.wafab) .page{padding-bottom:96px}
@media print{.wafab{display:none}}

/* bigger touch targets on phones */
@media (max-width:600px){
  .btn{min-height:42px}
  .btn.small{min-height:34px}
  input,select,textarea{font-size:16px}   /* stops iPhone zooming into fields */
  .formfoot .btn.primary{flex:1 1 auto}
}
@media (max-width:600px){
  .wafab{padding:0;width:56px;height:56px;justify-content:center}
  .wafab span{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
  .wafab svg{width:28px;height:28px}
}

/* phone menu */
.menubtn{display:none}
@media (max-width:700px){
  .menubtn{display:inline-flex}
  #mainnav{display:none;width:100%;flex-direction:column;gap:0;border-top:1px solid var(--line);margin-top:4px}
  #mainnav.open{display:flex}
  #mainnav a{padding:12px 4px;border-bottom:1px solid var(--line)}
  #mainnav a.on{border-bottom-color:var(--accent)}
}